PagerDuty

Founded by Alex Solomon & Andrew Miklas & Baskar Puvanathasan in 2009

Manage critical system outages and automatically alert on-call engineering teams to fix incidents

Pricing model

Free Tier, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use PagerDuty to manage on-call schedules, detect operational incidents, and notify the right engineers when systems fail. The service gathers alerts from monitoring systems across your infrastructure and filters out unnecessary noise so responders focus on critical events. Teams can coordinate responses directly within Slack or Microsoft Teams, run automated remediation steps, and keep customers updated with public status pages. Teams also conduct post-incident reviews by automatically tracking event timelines, documenting actions taken, and highlighting systemic problems to prevent recurring future outages.

What PagerDuty does

Create on-call escalation policiesSet up alert routing rulesAcknowledge and resolve incident notificationsBroadcast real-time status updates to customersGenerate post-incident postmortem reportsRun automated diagnostic scripts during outagesConnect observability metrics to alert channelsAutomated incident routing based on schedule and severityDirect incident response coordination inside Slack and Microsoft TeamsNoise reduction to filter out non-critical alertsAutomated shift handoff tracking and on-call schedule managementAutomatic postmortem generation and action item trackingPublic and private system status pagesBi-directional synchronization with ticketing and observability systems

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price

Starter (paid yearly)$2,800 / yr total

Essential (paid yearly)$12,000 / yr total

Plus (paid yearly)$48,000 / yr total

Free (paid yearly)Free

Professional (per user)$25 / mo

Professional (per user) (annual billing)$21 / mo, billed annually

Frequently asked

Slack

Microsoft Teams Datadog

Datadog

ServiceNow Jira

Jira

AWS

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