Lancey

Turn customer feedback from support tickets into ready-to-merge pull requests automatically

Pricing model

Demo

Rating

★ Mixed Reviews

Time to value

Moderate Setup (1-3 hours)

You can use Lancey to connect customer feedback channels directly to your codebase and automate bug fixes. It ingests bug reports, feature requests, and user complaints from sources like Intercom, Zendesk, Slack, Gong, and Linear. Lancey analyzes incoming customer context, investigates your repository to locate relevant code, and creates prioritized engineering tasks. It then works in the background to write code and generate ready-to-merge pull requests, cutting triage time and fixing customer-reported issues in hours instead of days.

What Lancey does

Turn support tickets into actionable engineering tasksGenerate ready-to-merge pull requests for customer bugsAggregate customer feedback from multiple communication channelsLocate code files relevant to reported customer issuesPrioritize incoming bug reports based on frequency and urgencyRun automated coding agents in an isolated sandbox environmentIngests customer feedback directly from Slack, Intercom, and ZendeskGenerates complete, ready-to-merge pull requests in the backgroundConnects issue context from customer tickets directly to matching code filesAutopilot mode identifies issues and initiates code fixes automaticallyTeam workspace keeps engineers and managers aligned on shared contextIsolated execution environment protects proprietary code and customer dataAggregates bug reports and feature requests from multiple channels into one queue