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Enterprise Layer Intelligence
Categories/Product Management/Featurebase
Featurebase

Featurebase

Founded by Bruno Hiis & Robi Rohumaa & Markus Palm in 2021

Manage customer support tickets, collect product feedback, and publish release notes in one place

Pricing model

Free Tier, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Featurebase to manage customer support, collect product feedback, and publish release notes. It combines an omnichannel inbox for tickets from email, chat, and community apps with an automated support agent that answers common questions. You can host public or private feedback boards where users suggest ideas and vote on roadmap items. Additionally, it lets your team build multi-language help centers and share product updates through embeddable in-app widgets or dedicated changelog pages to keep users informed about recent improvements.

What Featurebase does

Create public or private feedback boardsPublish release notes to an embeddable changelog widgetBuild multi-brand knowledge base articlesReply to support inquiries across multiple channelsAssign tags and priority levels to incoming feedbackAutomate customer notifications when closing feedback loopsOmnichannel support inbox consolidating email, chat, Discord, and SlackAutomated AI support agent to resolve customer ticketsCentralized feedback boards with upvoting and public roadmapsAutomatic notifications to users when requested features are launchedMulti-language self-serve help centers with AI search answersPublic and in-app product changelogs with user segmentation

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
FreeFree
Growth (per seat) (annual billing)$29 / mo, billed annually
Professional (per seat) (annual billing)$59 / mo, billed annually
Enterprise (per seat) (annual billing)$99 / mo, billed annually

Tutorials & Demos

Frequently asked

SlackSlackDiscordDiscord

Used by

Anna Chernikova

Anna Chernikova

Founder / CEO

In their stack
Olexandra Yurchuk

Olexandra Yurchuk

User Researcher @ ,

In their stack

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See whether Featurebase fits your stack.

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Featurebase, product feedback, customer support, feature voting, public roadmap, changelog, help center, feedback board, customer communication, issue tracking, ticket inbox, knowledge base, release notes, user requests, feedback management