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Enterprise Layer Intelligence
Categories/Business Phone & Telephony/Vonage
Vonage

Vonage

Founded by Jeffrey Citron in 2001

Manage business phone calls, video meetings, and customer text messages across your company

Pricing model

Free Trial

Rating

★ Mixed Reviews

Time to value

Quick Setup (< 1 hour)

You can use Vonage to connect your business through cloud phone systems, video conferencing, and messaging tools. It gives your support teams contact center capabilities to answer calls and direct inquiries automatically. Developers can use its programmable APIs to add voice, SMS, and video communication directly into custom mobile apps or websites. Vonage also links with popular enterprise software like Salesforce and Microsoft Teams, allowing your employees to make calls, send texts, and collaborate from desktop or mobile devices anywhere.

What Vonage does

Configure interactive voice response menus for inbound callersSend transactional SMS notifications to customersLog sales phone calls and notes directly into a CRMEmbed two-way video calling into a mobile appForward office phone calls to employee mobile devicesMonitor call volume and agent performance metricsVerify customer identity using phone number network dataCloud phone system for making and receiving business calls on desktop and mobileProgrammable APIs for voice, SMS, MMS, and video communicationsContact center routing to connect callers with customer service agentsDirect integrations with Salesforce and Microsoft TeamsRCS messaging support for interactive mobile text communicationNetwork fraud detection tools to verify mobile contactsAutomated call distribution and interactive voice response menus

Pricing breakdown

Pricing model: Free trial

Tutorials & Demos

Frequently asked

SalesforceSalesforceMicrosoft TeamsMicrosoft Teams

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Vonage, VoIP, business phone, communication APIs, SMS API, voice API, video API, contact center, unified communications, call routing, cloud calling, customer support, team messaging, business texting, RCS messaging