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Enterprise Layer Intelligence
Categories/Business Phone & Telephony/Voicent
Voicent

Voicent

Manage inbound and outbound calls, texts, and automated phone campaigns

Pricing model

Free Trial

Rating

★ Mixed Reviews

Time to value

Moderate Setup (1-3 hours)

You can use Voicent to manage inbound and outbound phone calls, text messages, and email campaigns from a centralized dashboard. The system includes automated dialers, predictive dialers, interactive voice response menus, and a built-in contact manager. Your sales and support reps can automatically log customer call details, track conversation history, and trigger appointment reminders. You can also run phone surveys, route incoming calls to specific agents, monitor live calls, and choose between hosting the service in the cloud or installing it on your own hardware.

What Voicent does

Set up automated outbound call campaignsDesign interactive voice response menusSend automated appointment reminder texts and callsMonitor live agent calls and provide whisper coachingRoute incoming callers using automatic call distributionTrack caller interaction history in the built-in databaseBroadcast mass text messages to customer contact listsPredictive and auto dialers that detect busy lines and answering machinesInteractive Voice Response builder for phone menus and surveysBuilt-in CRM tracking customer communication history and call recordsScreen popups displaying caller information during live callsAutomated text messaging and email broadcast sequencesAutomated voice and SMS appointment remindersWhisper coaching and dropped-call monitoring for managersDeployment options for both cloud hosting and on-premise installation

Pricing breakdown

Pricing model: Free trial

Tutorials & Demos

Frequently asked

SugarCRMSugarCRM

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Voicent, auto dialer, predictive dialer, IVR, call center, inbound calls, outbound calls, SMS marketing, appointment reminders, phone surveys, PBX, contact center, call routing, sales automation, CRM