You can use Variphy to monitor call details, analyze contact center performance, and track phone systems across Cisco, Webex, Microsoft Teams, and Zoom. It collects call detail records to show call volumes, queue performance, and agent activity through dashboards and automated reports. The system also supports dial plan management, audit logging, and direct remote control of hardware IP phones for remote troubleshooting. IT teams can identify call quality issues, manage direct inward dialing number capacity, and verify calling configurations during migrations.
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Pricing model: Free trial
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