Traduality

Founded 2024

Translate member conversations and documents across credit union branches and contact centers

You can use Traduality to communicate with credit union members in their native languages across multiple branch touchpoints. It translates spoken face-to-face interactions at teller counters and lending offices, allowing staff to conduct conversations directly without third-party interpreters. Contact center agents can answer calls and resolve inquiries in foreign languages within existing call systems. Additionally, you can translate marketing materials, financial literacy guides, disclosures, and loan documents. The reporting dashboard tracks language preferences, branch visit trends, and member feedback to measure service performance across diverse communities.

What Traduality does

Translate in-person teller conversations in real timeHandle non-English customer phone inquiries without outside interpretersLocalize loan disclosures and marketing flyers into diverse languagesTrack visitor languages and inquiry topics across branch locationsReview member sentiment and communication feedback by quarterCustomize credit union financial terminology and product names for accurate phrasingFace-to-face spoken translation for in-branch teller and loan consultationsDirect contact center integration to handle calls in members' languages without transfersCloud translation for promotional campaigns, regulatory disclosures, and financial literacy contentMulticultural analytics dashboard reporting branch visits, member sentiment, and language trendsTuned financial vocabulary for accurate credit union terminology and loan program descriptionsRegulated environment security architecture aligned with SOC 2 standards without generic model training