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Enterprise Layer Intelligence
Categories/Sales Enablement/Tattle
Tattle

Tattle

Founded 2015

Collect restaurant guest feedback across ordering channels and turn reviews into operational improvements

Pricing model

Paid

You can use Tattle to collect real-time guest feedback automatically across different ordering channels like online orders, dine-in, and delivery. It monitors guest sentiment, highlights operational issues like wait times or food temperature, and tracks individual menu item performance. You can resolve guest complaints directly before they turn into public negative reviews, track customer satisfaction metrics across multiple restaurant locations, and manage public reviews across major review websites. Store managers and franchisees receive specific action items and recommendations to improve guest satisfaction and drive repeat visits.

What Tattle does

Collect automated customer satisfaction surveysTrack customer experience ratings over timeMonitor food quality metrics like taste and temperatureResolve customer complaints with direct messagingRespond to online customer reviewsGenerate monthly store performance reportsEvaluate individual menu item ratingsAutomated guest feedback collection across POS and online ordering channelsItem-level feedback tracking to measure performance of specific menu itemsAutomated guest recovery workflows to address unhappy customers privatelyMulti-location performance benchmarking and satisfaction trackingAggregated public review monitoring and response managementStore-level operational action plans based on guest feedback dataMobile app for iOS and Android to track feedback on the go

Pricing breakdown

Pricing model: Paid

PlanList price
5-10 Units (per location)$125 / mo
11-20 Units (per location)$100 / mo
21-50 Units (per location)$85 / mo
51-200 Units (per location)$65 / mo

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Tattle, customer feedback, restaurant survey, guest sentiment analysis, guest recovery, review management, menu item feedback, restaurant analytics, customer experience rating, franchise operations, food quality tracking, order channel feedback, diner satisfaction, hospitality feedback