Return Signals

Founded by Ilya Valmianski

Guide online shoppers and answer questions over text message to drive repeat sales

Pricing model

Demo

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use Signals to converse with online shoppers across text channels like iMessage, SMS, and WhatsApp. It answers sizing and fit questions before checkout, provides order updates, and handles delivery check-ins to prevent unwanted returns. The system also remembers past purchases and preferences to recommend relevant items, coordinate product exchanges, and proactively adjust subscription cadences. By connecting directly into your ecommerce store and support desk, it manages two-way conversations that resolve customer issues and encourage repeat orders without relying on bulk marketing blasts.

What Return Signals does

Send automated post-delivery messages to check on product satisfactionAnswer customer sizing inquiries over iMessage and SMSProcess product exchange requests inside customer text threadsRecommend repeat purchases based on previous customer ordersAdjust recurring subscription delivery frequencies to prevent churnSync customer text interactions with existing helpdesk ticketsEscalate complex support queries to human team membersSends proactive check-ins after product delivery over iMessage and RCSAnswers size, fit, and styling questions to increase checkout conversionsAutomates product exchanges directly in text conversations to reduce returnsDetects subscription churn indicators and adjusts order delivery schedulesConnects order history and customer preferences to suggest relevant repeat purchasesMeasures direct revenue impact against a randomized holdout in store dataEscalates complex conversations to human support agents when necessary