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Enterprise Layer Intelligence
Categories/Knowledge Management/Refined
Refined

Refined

Founded by Emil Sjödin & Jimmy Lundström in 2012

Turn Confluence and Jira Service Management into branded, navigable sites

Pricing model

Free Trial

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Refined to transform your existing Confluence and Jira Service Management instances into structured, branded sites without rebuilding anything. It adds navigation layers, theming, and audience-specific views on top of your Atlassian tools. Teams use it to build intranets, knowledge bases, documentation sites, IT service portals, and HR service desks. It also includes AI-powered search and self-service features that guide users to answers before they submit support tickets, reducing repetitive requests.

What Refined does

Apply custom themes and branding to Confluence spacesBuild structured navigation menus for Confluence and JSM portalsSet visibility rules so users only see content relevant to their audienceConfigure self-service deflection to show knowledge articles before ticket submissionManage governance and branding standards across multiple teams or regions centrallyCreate landing pages and front doors for intranets and service portalsEnable AI-powered search within curated knowledge environmentsMigrate existing Confluence or JSM configurations to Cloud or Data CenterApplies branded themes and custom navigation to Confluence without changing the underlying contentCreates audience-specific views so different user groups see only relevant contentAdds AI-powered search that surfaces answers before users submit ticketsLets you govern structure and branding across multiple teams, regions, and languages centrallyTurns JSM portals into structured service front doors with guided request flowsProvides macro and UI toolkits to build richer Confluence page layoutsSupports self-service deflection to reduce repetitive support ticketsWorks on both Confluence Cloud and Data Center deployments

Pricing breakdown

Pricing model: Free trial

Tutorials & Demos

Frequently asked

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Refined, Confluence theming, Jira Service Management portal, Atlassian experience layer, intranet builder, knowledge base, service portal, branded Confluence, JSM customization, Atlassian apps, self-service portal, IT service desk, HR service portal, documentation site, Atlassian Marketplace