OCX Cognition

Founded 2023

Forecast customer churn and satisfaction scores using operational business data

Pricing model

Demo

You can use OCX Cognition to monitor customer satisfaction and prevent account churn without waiting for direct survey responses. The system analyzes your existing operational metrics to automatically calculate Net Promoter Scores and customer satisfaction ratings for every account. It evaluates account health across different customer segments and predicts propensity to renew alongside future net recurring revenue. In addition, it translates raw metric data into clear written summaries, showing your teams exactly which underlying service factors are driving account retention or attrition risks.

What OCX Cognition does

Generate synthetic NPS and CSAT ratingsCalculate customer renewal likelihoodForecast net recurring revenue trendsIdentify operational churn driversCompile automated text summaries of account healthSegment accounts by churn risk levelPredicts NPS and CSAT ratings for accounts that do not respond to surveysBuilds objective health scorecards for accounts and customer segmentsConnects satisfaction scores directly to underlying operational metricsConverts complex metric data into automated plain-text narrativesCalculates renewal probabilities across individual accounts and segmentsForecasts future net recurring revenue trends from account behavior