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Enterprise Layer Intelligence
Categories/Education & EdTech/Mainstay
Mainstay

Mainstay

Founded 2014

Guide students through academic milestones using automated two-way mobile text messages

You can use Mainstay to guide students through their educational journeys using automated two-way text messaging and conversational tools. It connects learners with personalized advice, campus resources, and timely nudges directly on their phones. University staff can view student interactions, step in when personal help is needed, and use conversation co-pilot tools to respond faster. The system tracks common concerns across student cohorts, helping educators identify retention risks early, improve course registration rates, and support learners throughout admissions and academic terms.

What Mainstay does

Send proactive text reminders for academic milestonesAnswer student queries automatically through SMS and web chatEscalate complex student requests to human staff membersMonitor cohort sentiment and track student persistence trendsDeploy research-backed messaging campaigns to boost student retentionProvide staff with drafting assistance for student communicationsAutomated two-way SMS coaching delivered straight to mobile phonesStaff conversation co-pilot for drafting quick and empathetic repliesBehavioral nudges based on mindset science and retention researchPre-built conversation libraries designed for higher education milestonesMulti-channel support including SMS, web chat, and live chatReal-time analytics dashboard to identify learner barriers and trendsAutomated routing to human advisors when students need hands-on support

Frequently asked

Salesforce CRM, Canvas LMS, Blackboard LMS, HubSpot, Ellucian (Banner/Colleague), Oracle PeopleSoft, Workday (via API), RESTful API, Canvas / Blackboard (LMS), Ellucian Banner / Colleague, Slate (Admissions)

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Mainstay, Conversational AI, student coaching, SMS chatbot, higher education retention, student engagement, text messaging, student success, college admissions, behavioral nudges, staff copilot, student retention, campus support, conversational messaging, mobile advising