You can use GovWorx to evaluate emergency calls, train 911 dispatchers, and assess new candidates for communication centers. The system automatically transcribes calls and radio transmissions, scoring them against agency standards to deliver objective quality assurance. Dispatchers can practice simulated crisis scenarios using interactive voice simulations to build skills before taking live calls. During active emergency calls, it provides live transcription, suggested questions based on local policy, and real-time translation across multiple languages to guide call takers through high-stress incidents.
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