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Enterprise Layer Intelligence
Categories/Healthcare & Life Sciences/Duet
Duet

Duet

Founded 2020

Schedule non-emergency medical transportation trips, manage drivers, and automate insurance billing

Pricing model

Free

You can use Duet to manage non-emergency medical transportation trips from booking to billing. It lets dispatchers schedule ambulatory, wheelchair, and stretcher rides on a visual calendar. Drivers receive trip details and update statuses using mobile apps, while riders get live tracking links without downloading any app. An automated voice agent handles incoming phone calls, schedules rides, and delivers pickup reminders. The system automatically creates CMS-1500 claims and billing invoices from completed trip records, and integrates directly with major broker networks.

What Duet does

Assign drivers and vehicles to medical transport trips on a visual scheduleGenerate claim-ready CMS-1500 paperwork from completed trip dataSend automated pickup reminders via phone call and SMSImport broker trip manifests from SafeRide, Alivi, and VeridaTrack live driver locations and update trip statuses in real timeManage driver shifts, payroll records, and fleet vehicle maintenance logsLive dispatch calendar for scheduling ambulatory, wheelchair, and stretcher tripsAutomated phone assistant that answers booking calls 24/7 and logs ridesBrowser-based live vehicle tracking links sent to riders and families via SMSAutomatic generation of CMS-1500 claim forms and payer-specific invoicesDedicated self-service booking portal for hospital discharge planners and clinicsMobile driver app with single-tap GPS navigation and trip status updatesDirect integrations with major transportation brokers including Modivcare and MTM

Pricing breakdown

Pricing model: Free

PlanList price
FreeFree

Frequently asked

Modivcare, MTM, Kinetik, MediDrive, CTC, SafeRide, Alivi, Verida, WellTrans, Google Maps, Apple Maps

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Duet, Duet NEMT, NEMT dispatching, medical transportation, trip scheduling, fleet management, driver app, CMS-1500 billing, broker integration, Modivcare, MTM, rider tracking links, voice AI answering, facility portal, non-emergency medical transport