Domu

Founded 2022

Automate financial servicing calls, debt collections, and customer payments using voice agents

You can use Domu to automate customer conversations across voice, SMS, and email for financial servicing and debt collection. It lets lenders, banks, and insurers deploy automated agents that negotiate payment plans, resolve balances, and complete originations while adhering to strict regulatory standards. The system monitors calls in real time to prevent compliance violations, retains word-level transcripts for audits, and allows customers to pay securely over the phone. You can track campaign performance, inspect active calls, and update records directly in your existing contact center software.

What Domu does

Negotiate debt payment schedules with borrowersAccept credit card payments securely over the phoneSend follow-up SMS and email messages after voice callsAudit recorded calls for regulatory compliance violationsExport timestamped transcript packages for bank examinersSync call results and updated account balances with CRM systemsDeploy human-sounding voice agents that negotiate payment plansProcess customer payments directly during calls without recording sensitive card dataMaintain continuous omnichannel conversations switching between voice, SMS, and emailEnforce real-time compliance guardrails adhering to Reg F, CFPB, and TCPA standardsGenerate immutable, timestamped word-level transcripts and decision packages for regulatory auditsMonitor live calls, queue status, and active compliance flags through a real-time dashboard