Birdeye

Founded 2012

Manage customer reviews, local business listings, and messaging across multiple store locations

Pricing model

Free Trial, Paid

Rating

★ People love it

Time to value

Immediate

You can use Birdeye to manage online customer reviews, local listings, and communication across multiple business locations. It coordinates automated agents to generate reviews from customers, monitor reputation, and update local search visibility. Businesses can send text messages to customers, book appointments, and publish social media content across branches in bulk. It also collects customer feedback through automated surveys, tracks sentiment trends across locations, and consolidates messages into a single inbox so teams can respond quickly without jumping between multiple disconnected systems.

What Birdeye does

Send automated review request text messages to recent customersUpdate business hours and contact info across local directoriesPublish social media updates across multiple store accountsMonitor and reply to online customer reviewsDistribute customer satisfaction surveys via email and SMSChat with website visitors and book upcoming service appointmentsTrack customer rating trends across multiple store locationsCollects customer reviews across Google and other review directoriesSynchronizes business listings across multiple locations and search directoriesPublishes social media updates to multiple location pages at onceAutomates customer follow-up messages and review requests via SMSConsolidates customer messages into a unified team inboxCollects customer feedback using automated surveys and score formsMonitors brand sentiment and ratings across individual store branches

Pricing breakdown

Pricing model: Free Trial, Paid

Frequently asked

EHR, PMS, Salesforce, HubSpot, ServiceTitan, Athenahealth, Dentrix, RealPage, Zapier, QuickBooks, QuickBooks Online, Microsoft Entra ID (SSO), Okta (SSO), Salesforce & HubSpot, Athenahealth & Dentrix, Zapier (3, 000+ apps), ServiceTitan & Housecall Pro, RealPage & Rent Manager, QuickBooks & Xero, Zapier (3, 000+ apps), Okta & Microsoft Entra ID (SSO), Zapier (3, 000+ apps)

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