8x8

Founded by Vik Verma in 1987

Make calls, send messages, and run video meetings from one app

Cost

Free Trial

Rating

★ Mixed Reviews

Time to value

Quick Setup (< 1 hour)

You can use 8x8 to handle business communications including voice calls, video conferencing, team messaging, and contact center operations. It combines a cloud phone system with a contact center so agents can handle customer calls, chats, and emails in one place. Businesses can set up phone numbers, manage call routing, record calls, and run video meetings. It also includes analytics to track call volumes and agent performance across teams.

What 8x8 does

Set up a cloud phone system with custom numbers and extensionsCreate call routing rules based on time of day or caller locationStart video meetings directly from a chat messageRecord calls automatically and store them for reviewSend and receive SMS messages from business phone numbersView live dashboards showing active calls and agent availabilityIntegrate contact center with CRM to pull up customer records during callsCloud phone system with unlimited calling in multiple countriesBuilt-in video meetings for up to 500 participantsContact center with omnichannel support including voice, chat, and emailCall recording and storage for compliance and quality reviewReal-time analytics dashboard for call volumes and agent performanceAuto attendant and call routing to direct calls to the right personSMS and team messaging in the same app as voice callsMobile and desktop apps so staff can take calls from anywhere