You can use Valence AI to detect customer emotions from vocal tone and acoustic signals during live phone calls. The system analyzes raw voice streams before transcription occurs, identifying feelings like frustration, excitement, anger, or nervousness. Support teams receive live prompts during interactions to guide conversations effectively and respond with empathy. You can also analyze post-call voice recordings to track sentiment trends, evaluate agent performance, and train automated voice bots to recognize human emotional shifts and speak more naturally during customer service interactions.
What Valence AI does
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