You can use Strada to automate insurance operations across phone calls, emails, web chat, and text messages. It handles first notice of loss intake, policyholder service requests, billing inquiries, and status updates directly within your existing systems. When APIs are unavailable, automated browser bots navigate legacy carrier portals to retrieve records, issue certificates of insurance, and process endorsements. You can track agent activity through audit logs, set custom escalation rules, and transfer complex claims to human representatives with full context and conversation history.
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