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Enterprise Layer Intelligence
Categories/Agentic Process Automation/StateSet
StateSet

StateSet

Founded 2019

Execute returns, refunds, order edits, and subscription changes across your commerce systems automatically

Pricing model

Paid

You can use StateSet to manage and automate e-commerce operations across your existing tech stack. It coordinates order modifications, returns, refunds, and subscription updates between storefronts, warehouses, and helpdesks. Instead of relying on manual data entry, autonomous agents review requests, verify company policies, and complete tasks directly in systems like Shopify and NetSuite. You can configure safety rules and human approval checkpoints for high-risk actions. Every action creates an audit trail, and you only pay for completed outcomes rather than failed attempts.

What StateSet does

Cancel unfulfilled online store ordersIssue customer refunds via payment processorsUpdate recipient shipping addresses in fulfillment toolsGenerate return authorizations and shipping labelsSkip upcoming delivery cycles for active subscriptionsProvide carrier tracking status to support queuesRoute high-risk operational exceptions to team managersAutomated order cancellation and refund issuingPolicy-based approval gates for high-value requestsAutomatic shipping address updates before fulfillmentSubscription cycle modification and skip flowsReturn authorization and shipping label generationImmutable audit logs tracking every state change and decisionOutcome-based billing that only charges for completed actions

Pricing breakdown

Pricing model: Paid

PlanList price
Starter (paid yearly)$150,000 / yr total
Growth (paid yearly)$400,000 / yr total
Scale (paid yearly)$750,000 / yr total

Frequently asked

ShopifyShopifyShipStationShipStationNetSuiteNetSuiteStripeStripe

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StateSet, commerce operations, returns automation, refund automation, order cancellation, subscription management, Shopify automation, NetSuite connector, agentic automation, reverse logistics, customer support automation, policy enforcement, audit logs, order routing, warehouse operations