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Enterprise Layer Intelligence
Categories/APM & Observability/smartQED - Fix it Faster, Easier, Smarter πŸš€
smartQED - Fix it Faster, Easier, Smarter πŸš€

smartQED - Fix it Faster, Easier, Smarter πŸš€

Founded 2016

Map causes and collaborate visually to resolve technical incidents faster

Pricing model

Free Tier, Paid

You can use smartQED to investigate complex technical problems and outages through visual collaborative workspace maps. It allows your operations and support engineers to map out potential causes, document evidence, track fault statuses, and record actions in real time. The built-in recommendation engine analyzes previous incident records to suggest likely causes and fixes, preventing duplicate investigation work. Teams can communicate progress through automated summary reports and integrate the workflow directly into Jira tickets or Slack channels to speed up incident resolution and root cause analysis.

What smartQED - Fix it Faster, Easier, Smarter πŸš€ does

Build visual incident cause treesAttach logs and evidence to specific system faultsAssign investigation action items to engineersGenerate automated incident status summariesSearch historical incident resolutions for matching causesSync investigation findings with Jira ticketsReceive incident investigation updates in SlackVisual investigation maps to organize fault hypotheses and evidenceRecommendation engine that suggests causes and fixes from past incidentsSimultaneous multi-user collaboration during active problem solvingAutomated real-time investigation summary reports for stakeholdersSlack application for tracking investigation updates directly in channelsJira integration to link investigation maps directly to project ticketsAction item and fault status tracking within investigation workspaces

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
FreeFree
Team (per user)$10 / mo
Team (per user) (paid yearly)$100 / yr total
Team Plus (per user)$20 / mo
Team Plus (per user) (paid yearly)$200 / yr total
Business (per user)$40 / mo
Business (per user) (paid yearly)$400 / yr total

Frequently asked

SlackSlackJiraJira

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smartQED, incident management, root cause analysis, RCA, IT operations, DevOps, SRE, investigation map, fault tracking, Slack app, Jira app, incident collaboration, MTTR reduction, problem management