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Enterprise Layer Intelligence
Categories/Voice AI/Sequin AI
Sequin AI

Sequin AI

Founded by Vrinda Gupta

Automate debt collection and loan servicing calls and texts with compliant virtual agents

Pricing model

Demo

Time to value

Quick Setup (< 1 hour)

You can use Sequin AI to manage debt collection and loan servicing communications through automated voice and text interactions. The system handles outbound servicing calls, pre-charge-off collections, and post-charge-off recovery while enforcing regulatory rules like CFPB, FDCPA, and TCPA. It monitors every conversation for compliance in near real-time, scores interactions against your quality guidelines, and flags policy deviations immediately. You can also handle after-hours customer calls, send payment links, and transfer complex borrower conversations to live human representatives with full context.

What Sequin AI does

Place automated outbound calls to past-due borrowersSend compliant text messages regarding outstanding balancesScore completed call recordings against compliance scorecardsTransfer calls to human representatives with borrower contextGenerate compliance evidence files for banking regulatory auditsSend digital payment links directly to borrower mobile devicesFlag borrower dispute statements for immediate internal reviewAutomated voice and text outreach for collectionsNear real-time full quality assurance scoring on every conversationPreconfigured regulatory enforcement for CFPB, FDCPA, and TCPA rulesWarm live transfers to human agents when complex issues ariseAutomated scenario testing against adversarial promptsAudit-ready documentation and evidence packs for regulatory examsSMS payment-link delivery during customer calls

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

Financial Core Systems (API), Loan Management Systems, CRM (Custom), Payment Processors, Flat-file transfers (SFTP), Telephony SIP Trunking, Core Banking Systems (API-based), SIP Trunking Providers, Payment Processing Gateways, Compliance Monitoring Tools, Enterprise SSO (SAML/OIDC), Core Banking APIs, SFTP Flat-file transfers, Enterprise SSO (SAML), CRM (Custom via API)

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Sequin AI, voice agents, debt collection, loan servicing, automated collections, compliance monitoring, FDCPA compliance, CFPB compliance, TCPA enforcement, borrower communication, virtual collections agent, conversational AI, payment links, recovery workflows, fintech automation