ScaleVoice

Founded 2023

Turn missed dealership calls into booked service appointments

Pricing model

Paid

You can use ScaleVoice to recover missed calls and book automotive service appointments automatically. The system detects unanswered calls after hours or during peak times, dials customers back, and answers their questions using dealer-approved rules. It coordinates with scheduling systems and CRMs to find available times, reserve slots, and log call records. It also manages trade-in inquiries, test drive requests, and recall campaigns across multiple languages. If customer requests fall outside standard booking criteria, the system flags exceptions or routes callers directly to your staff.

What ScaleVoice does

Schedule automotive service appointments over the phoneCall back customers after missed dealership callsUpdate customer records in dealership CRMs and DMS toolsTransfer complex caller inquiries to live dealership staffQualify inbound vehicle trade-in and sales leadsBook test-drive appointments for car shoppersRun automated phone outreach campaigns for vehicle recallsAutomated missed-call recovery with immediate callbacksDirect appointment booking into dealership DMS and scheduler systemsMultilingual phone conversations across more than 30 languagesLive call escalation and handoff to human service advisorsAutomatic writeback of call notes, intent, and scheduling details to CRMAutomated outreach for vehicle recall and service campaignsSOC 2 Type II certified data encryption and privacy controls