Refactor

Founded by Zal Bilimoria in 2016

Deploy autonomous agents to manage enterprise workflows across legacy systems and phone calls

Pricing model

Demo

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★ Mixed Reviews

Time to value

Requires Expertise

You can use Refactor to build autonomous agents that navigate legacy enterprise systems, make phone calls, and automate complex workflows. In retail, it extracts product data from vendor spreadsheets or PDFs to manage digital catalogs, engages shoppers via conversational assistants, and automates account outreach. In healthcare, it handles revenue cycle management by researching insurance denials across electronic health records and payer portals. It also deploys automated voice agents to conduct lengthy payer phone calls, verify prior authorization requirements, and collect patient billing details.

What Refactor does

Place automated phone calls to healthcare payersExtract product attributes from unstructured supplier spreadsheetsCheck claim denial codes against insurance policiesVerify insurance benefits and prior authorization statusAnswer customer product questions through online chatFollow up on missing electronic remittance adviceLog automated actions directly into legacy hospital systemsAutomated phone agents that navigate complex call menus and hold timesPayer denial analysis that reads EHR data, policies, and remittance adviceCatalog data extraction and normalization from spreadsheets and PDFsConversational shopping assistants supporting voice and text discoveryAutonomous navigation of legacy enterprise software without modern APIsAutomated account outreach based on past customer purchasing habitsAudit trails tracking every automated click, call, and decision

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

FHIR, Epic/Cerner (via FHIR), SAP, Salesforce, Twilio (Voice), Stripe, Major Payer Portals, FHIR (Healthcare), Legacy EHR Portals, Payer Portals, Custom Web Applications, Twilio/Voice APIs, Standard REST APIs, Twilio (Voice/SMS)

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