Prodigal

Founded by Shantanu Gangal in 2019

Automate loan servicing and debt collection interactions across voice and digital channels

Pricing model

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Prodigal to automate consumer debt collections and loan servicing through voice and digital channels. The system provides conversational agents that talk directly with borrowers around the clock to arrange payment plans and answer account questions. It also analyzes live calls to assist human agents with real-time suggestions and automated call summaries in English and Spanish. Additionally, managers can evaluate borrower propensity to pay, prioritize contact lists, monitor regulatory compliance across all conversations, and audit agent interactions without listening to every recording manually.

What Prodigal does

Score accounts based on borrower intent to payGenerate automated call summaries in English or SpanishAnswer inbound borrower calls with conversational voice agentsAudit recorded conversations for compliance issuesProvide live speech guidance to debt collection agentsSend automated payment reminders across voice and digital channelsAutonomous voice and digital agents that handle collections and account servicingPropensity to pay scoring to prioritize accounts most likely to settleAutomated call summaries and notes in English and SpanishReal-time guidance and prompts for human representatives during callsAutomated quality assurance and compliance tracking across all customer interactionsOmnichannel orchestration to coordinate messages across SMS, digital, and phone

Pricing breakdown

Pricing model: Book a demo

Frequently asked

Ontario Systems (Artiva), Finvi (formerly CSS), Genesys Cloud, Five9, Salesforce, Talkdesk, Twilio, Finvi (formerly Columbia Ultimate), TCN, Genesys, LiveVox, Finvi, Finvi (Artiva/Columbia)

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