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Enterprise Layer Intelligence
Categories/Ecommerce/Loop Returns
Loop Returns

Loop Returns

Founded by Jonathan Poma in 2017

Manage ecommerce product returns, exchanges, package tracking, and order modifications

Pricing model

Free Tier, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Loop Returns to handle customer returns and exchanges for your online store. The system prompts buyers to choose exchanges or store credit instead of full refunds, keeping more revenue in your business. Shoppers can update their shipping addresses, cancel orders, or track shipments directly without emailing support agents. You can also charge a small fee at checkout to guarantee free returns, generate automated return shipping labels, and automatically detect return fraud or suspicious shoppers before approving refund requests.

What Loop Returns does

Process product returns and exchange requests automaticallyGenerate prepaid return shipping labels for customersSend automated package tracking updates to buyersAllow customers to modify or cancel pending ordersDisplay estimated delivery dates on storefront product pagesFlag high-risk returns and fraudulent purchase patternsIssue store credits and process gift card balancesSelf-service return and exchange portal for shoppersAutomated exchange suggestions that encourage product swaps over refundsCheckout add-on for customers to prepay for free return coverageSelf-serve order editing for shoppers to fix addresses or cancel ordersBranded shipment tracking pages with proactive status notificationsPre-purchase delivery date estimates shown on product pagesFraud detection rules to catch abusive return behavior automaticallyAutomated return shipping label generation and parcel routing

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
Checkout+Free
Essential$155 / mo
Advanced$340 / mo

Tutorials & Demos

Frequently asked

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Loop Returns, Loop, returns management, ecommerce exchanges, order tracking, order editing, reverse logistics, return shipping labels, return fraud prevention, store credit, Shopify returns, package protection, delivery dates, WISMO reduction, customer retention