Khoros

Founded 2001

Manage customer communities and social media with AI-driven insights

Cost

Demo

Rating

★ Mixed Reviews

Time to value

Requires Expertise

You can use Khoros to build and manage branded online communities where customers help each other, and to manage social media publishing and listening across multiple channels. It has two main products: Aurora AI for community forums and knowledge bases, and Iris AI for social media management. Features include AI-generated content, automated post moderation, social listening in 187 languages, ticket deflection through self-service, and analytics that surface customer sentiment and trends.

What Khoros does

Moderate community posts automatically using AI rules and filtersPublish social media content across multiple platforms on a set scheduleMonitor social mentions and sentiment in 187 languagesSynthesize community conversations into structured knowledge base articlesRoute social media engagements to the right team member automaticallyGenerate reports on community activity, sentiment trends, and ticket deflection ratesSet up gamification rules to reward active community membersCreate AI-assisted social media post drafts for review and publishingAI community that turns customer questions into searchable knowledge articles automaticallySocial listening across billions of sources in 187 languagesAutomated community moderation to flag and remove inappropriate content without manual reviewAI-generated social media content with scheduling and cross-channel publishingIntelligent routing of incoming social engagements to the right team memberSelf-service deflection that resolves customer issues before they create support ticketsCommunity gamification and member lifecycle management toolsAnalytics surfacing trending issues, emerging advocates, and product feedback from conversations