Founded by Brett Shockley in 2016
Collect payments and verify identity securely during calls
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You can use Journey to securely handle sensitive customer interactions during support calls and digital chats. It shifts data collection away from human agents and AI models directly to customer devices. Customers can make PCI compliant payments, authenticate their identity without passwords, and sign documents on their phones while on a call. This prevents sensitive numbers, medical records, and personal data from entering your contact center systems, recording archives, or AI prompts, keeping your customer service workflows compliant with strict privacy regulations.
What Journey.ai does
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