You can use Illuma to verify caller identities during telephone interactions without relying on security questions or passwords. The system analyzes vocal characteristics in the background while callers speak with agents or automated voice systems. It identifies synthetic voices, deepfakes, and cloned audio in real time to stop account takeover attacks. Agents receive immediate alerts when a call shows signs of impersonation risk. You can also trigger extra verification steps like one-time passcodes when higher security assurance is needed for sensitive transactions.
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