Symphony

Founded by Murtaza Ali

Train insurance adjusters, guide customer calls live, and automate routine claim workflows

Pricing model

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Symphony to manage and accelerate insurance frontline operations. It helps adjusters practice customer calls and backend data entry through realistic voice, video, and text simulations before handling actual cases. During live interactions, the system provides real-time guidance, fraud detection alerts, and negotiation advice. Symphony also automates routine inbound and outbound calls, captures facts of loss, and triggers follow-up actions, letting your team focus on resolving complex claims and closing policy sales faster.

What Symphony does

Run simulated voice roleplays for claims representativesDisplay real-time guidance prompts during phone conversationsCapture facts of loss details automatically from audio streamsTrigger post-call claim workflow actionsDetect suspicious patterns and flag potential fraud indicatorsRecommend insurance products based on customer conversation historyEvaluate trainee performance across simulated claim scenariosSimulated customer calls via voice, video, and text for adjuster onboardingLive copilot providing negotiation tactics and product recommendations during callsReal-time fraud detection alerts during active customer communicationsAutomated capture of facts of loss from inbound and outbound callsAutomatic triggering of next-step workflows to advance open claimsCustom model configuration adapted to specific company guidelines and productsEnterprise-level SOC 2 Type II compliance with dedicated customer data boundaries