FreshChat

Chat with website visitors in real-time from one inbox

Cost

Paid

Rating

★ Mixed Reviews

Time to value

Quick Setup (< 1 hour)

You can use FreshChat to manage live chat conversations with website visitors and customers. It lets support and sales teams respond to incoming messages, track conversations, and handle customer queries in real time. The tool is designed for teams that need a centralized place to manage customer chat interactions, route messages to the right agents, and follow up on support tickets without switching between multiple apps.

What FreshChat does

Set up a live chat widget on a websiteAssign incoming chats to specific agentsReply to customer messages in real timeReview past conversations with a customerCreate canned responses for common questionsMonitor active chat sessions across the teamClose and archive resolved support conversationsReal-time chat widget embedded on websitesCentralized inbox for all customer chat messagesAgent assignment and routing for incoming chatsConversation history tracking per customerMobile-friendly chat interface for agentsCanned responses for faster replies

Pricing breakdown

PlanPrice10 seats / yr

Domain Purchase$499.00 / mo$59,880

Annual estimates assume continuous billing at the listed list price. Volume discounts typical above 50 seats.

Tutorials & Demos

Frequently asked

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