AEX

Manage fiber network operations from planning through billing in one system

Cost

Demo

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use AEX to run every stage of a fiber broadband operation without stitching together separate vendors. It handles coverage planning, order capture, field technician scheduling and dispatch, network provisioning, billing, and customer support. The field service module lets mobile workers operate offline, while the software side manages subscriber accounts and invoicing. AEX also offers managed network infrastructure including a national backbone, equipment staging, and a 24/7 network operations center.

What AEX does

Schedule and dispatch field technicians for fiber installation jobsCapture subscriber orders and trigger provisioning automaticallyGenerate invoices after field activation is confirmedTrack field equipment and assets across multiple locationsAllow customers to self-schedule their installation appointmentsMonitor network infrastructure and respond to outages 24/7Plan fiber coverage areas and qualify addresses for serviceManage the full subscriber lifecycle from signup to billingOffline-first mobile apps for field technicians working in areas without connectivityAutomated scheduling that triggers the next workflow stage when a job is completedCovers six stages in one system: planning, ordering, field work, provisioning, billing, and supportCustomer self-scheduling for installation appointmentsEnterprise asset management for tracking field equipment and inventoryWhite-label subscriber helpdesk included with managed servicesPriced per active subscriber for the software tier24/7/365 network operations center monitoring included with infrastructure services

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