EM AND AI JSC

Founded by Long Mai Hoang & Tri Le Ngoc in 2017

Automate call center interactions and evaluate agent conversations

Pricing model

Demo

You can use EM and AI to build conversational bots and monitor customer call centers. It lets you deploy voicebots for automated customer service calls, sales outreach, and debt collection. You can set up chatbots from company documents without coding to answer frequent questions. The system analyzes recorded customer calls to grade agent performance, detect risks during conversations, and evaluate compliance across large volumes of audio. It also connects with existing business telephone systems through speech recognition and conversational APIs.

What EM AND AI JSC does

Evaluate recorded customer support callsBuild automated voice calling campaignsCreate chatbots from uploaded documentsMonitor live calls for compliance issuesTranscribe call center phone audioAnalyze customer sentiment during conversationsTrack agent performance scores on a dashboardVoicebot automated calling for sales campaigns and customer supportReal-time call monitoring to alert agents about conversational risksAutomated quality control evaluation for large volumes of call recordingsNo-code chatbot builder that converts documents and URLs into knowledge basesAutomated speech recognition tuned for low-quality call center audioSentiment and intent recognition customized for Vietnamese and EnglishDedicated workflows for debt collection, telesales, and customer underwriting