Dialogus

Answer and resolve customer phone calls using automated voice agents

Pricing model

Demo

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use Dialogus to automate inbound and outbound phone conversations across sales, customer service, and collections. The system deploys voice agents that listen to callers, follow predefined company policies, and directly update back-office systems like POS software and CRMs during the call. It records detailed transcripts, timestamps actions, and masks sensitive payment information automatically. Additionally, its testing engine analyzes call outcomes, experiments with dialogue variations on live traffic, and rolls out proven conversational improvements to increase call resolution rates without human intervention.

What Dialogus does

Route and answer inbound customer calls without an IVR queueCommit verified customer orders directly to backend POS systemsMask cardholder data and sensitive personal details from voice recordingsRun experiments on call scripts and prompts to increase resolutionGenerate timestamped call transcripts and latency audit trailsSend automated SMS confirmations to callers following voice interactionsDirect updates to POS, CRM, and ledger systems during live callsAutomatic PII redaction for payment cards and addresses at ingestionContinuous automated testing and overnight deployment of improved promptsSub-second response reflexes with real-time turn and intent detectionFull forensic audit trails with millisecond-level call replay and transcriptsStrict policy enforcement preventing unauthorized pricing or promises