Dataland

Founded by Arthur Wu in 2020

Builds deeply grounded AI agents for customer support. Our AI auto-resolves customer issues with deep accuracy, by plugging into your internal systems, knowledge base, and past ticket resolutions.

Cost

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Dataland to automatically resolve customer support tickets through AI agents that connect to your internal systems, knowledge base, and past ticket resolutions. The AI handles tickets across all channels including chat, SMS, email, and phone. It works with existing helpdesks and provides human agents with a copilot that does research work. You can also use it to quickly pull order details, pause subscriptions, and handle routine customer requests without human intervention.

What Dataland does

Set up AI agents connected to your knowledge baseConfigure ticket auto-resolution rulesTrain AI on past ticket resolutionsConnect existing helpdesk and communication channelsMonitor AI performance and accuracyReview and approve AI-generated responsesGenerate reports on ticket resolution ratesCustomize AI responses for different customer scenariosConnects to internal systems and knowledge bases for contextAuto-resolves tickets across chat, SMS, email and phoneWorks with existing helpdesk systemsProvides AI copilot for human agentsPulls order details from multiple systems in secondsHandles subscription management automaticallyHIPAA compliant with BAA agreementsSOC 2 Type II certified security