You can use Callbook AI to contact, negotiate with, and recover payments from delinquent borrowers across phone calls, text messages, and email. The system classifies overdue accounts based on each borrower's ability and willingness to pay, then selects the appropriate collection strategy. It engages debtors in natural multichannel conversations, offers flexible installment plans, generates payment links, and answers account questions. When complex disputes or app issues arise, it automatically routes the borrower to human agents or technical support for resolution.
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