Bernard

Founded by Daniel Katzman

Answer customer calls, schedule appointments, and identify replacement parts for appliance repair technicians

Pricing model

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Bernard to handle inbound phone calls, schedule service visits, and identify required parts for appliance repair businesses. The system answers calls during business hours, overflow periods, and after-hours to capture service requests and warranty dispatches. It evaluates technician schedules, travel territories, and skill sets to book appropriate arrival windows directly into your existing field service system. Bernard also sends appointment confirmations, tracks part readiness, and flags potential scheduling or coverage issues before technicians head out into the field.

What Bernard does

Answer inbound customer calls and log appliance symptomsSchedule repair appointments based on technician availability and locationIdentify replacement parts required for appliance repairsRoute warranty calls and dispatch requests to the correct workflowsSync booking details and appointment changes to field service systemsSend automated booking confirmations and reminders via SMS or emailCheck repair readiness by detecting missing parts or payment detailsAutomatically answers customer calls after hours and during overflow periodsTriages incoming calls by warranty, direct pay, status check, and redo visitsIdentifies appliance parts needed before dispatching techniciansMatches service visits with technician territories, skills, and schedulesSyncs booking updates directly back to your existing field service softwareSends automated appointment confirmations and intake requests via text or emailSurfaces missing parts, uncollected payments, and coverage issues prior to visits