You can use Behavioral Signals to evaluate spoken conversations for human emotions, behavior, and audio authenticity. The system listens to vocal delivery, tone, prosody, and conversational style rather than just transcribing words. It detects AI-generated voice deepfakes in real time during live calls and extracts metrics such as hesitation, arousal, and positivity. Businesses also use its routing capabilities to match incoming callers with customer service representatives based on behavioral compatibility profiles to improve call resolution and sales outcomes.
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