Aurelian

Founded by James Liu & Max Keenan in 2022

Answer non-emergency calls and assist 911 dispatchers with real-time call guidance

Pricing model

Demo

You can use Aurelian to manage high call volumes in emergency communication centers and public safety answering points. The system deploys automated voice agents to answer non-emergency calls instantly, eliminating hold times and freeing telecommunicators to focus on critical emergencies. During live emergency calls, it delivers real-time, context-aware guidance to support call-takers while ensuring standard operating procedure compliance. It works alongside existing computer-aided dispatch and phone systems to capture information, route calls accurately, and lower stress across public safety dispatch teams.

What Aurelian does

Answer inbound non-emergency public calls automaticallyProvide live guidance prompts to dispatchers during active callsRoute calls to appropriate agency departmentsLog accurate records into computer-aided dispatch systemsEnforce standard operating procedures during emergency intakeMonitor call queues to prevent long hold timesAutomated instant non-emergency call answering to remove wait timesContext-aware real-time prompts during emergency callsDirect integration alongside existing CAD and telephony systemsSelf-healing call routing that adapts over timeSOP compliance monitoring and call-taker guidanceAutomated transcription and fast emergency record generation